Production or access issue
Share the affected users, system or screen, when the issue began and whether daily operations are blocked.
Product Support
Get help with GAT System products, reports and day-to-day operations.
Share the affected solution, screen or report, together with the date, user, expected result, actual result and any screenshot or error message. Clear information helps our team investigate more efficiently.
Contact support
Choose the easiest way to reach the GAT System team.
For faster assistance, include the product name, affected user, date range and a screenshot when available.
Describe the request
Tell us what is affected and the business impact.
Choose the closest category when contacting the team. No technical terminology is required—clear business context is enough.
Report or data discrepancy
Provide the report name, filters, date range, expected value and the value currently displayed.
Configuration or how-to question
Explain what you are trying to complete, the current step and any screen or option that is unclear.
How support works
Clear communication helps us resolve issues faster.
When contacting the support team, include the product name, affected screen or report, the date and time, impacted users, the expected result, the actual result and any error message or screenshot.
Before requesting assistance
- Identify the product, screen, report or process involved.
- Share the exact issue, date range and affected users.
- Attach screenshots or error messages when available.
- Highlight whether the issue affects operations or reporting output.
Support questions
Common support questions
These answers help prepare the right information before contacting the team.
Do users require technical knowledge?+
GAT System solutions are designed to be user-friendly. Technical knowledge is usually required only for administrative or development responsibilities.
What information helps troubleshoot an issue?+
Screenshots, exact error text, steps to reproduce, affected date range, user account and whether the issue affects one or multiple users all help speed up resolution.
How should urgent issues be submitted?+
Contact GAT System by WhatsApp or email and clearly state the affected production process, urgency and business impact.
Need support?
Email support
Contact the GAT System team
Reach out when you need help with a GAT product, report, user-access issue, data discrepancy or operational problem.